Dear Miss Chouette
Due to unforeseen circumstances the appointment for you to attend the
Monday 1 August 2011 at 10:00 am
has had to be cancelled.
A new appointment has been arranged for you to attend the
Monday 15 August 2011 at 12:00 pm
I apologise for any inconvenience this may cause you.
Patient Services Manager
As before, letter verbatim, names have been changed to protect the not-so-innocent.
Perhaps I should open a book on when this appointment will actually occur?